Question 1

How far in advance should I book my event?

Accepted Answer

We recommend booking at least 2-3 weeks in advance, especially for large groups or during peak season (April-October). However, we can often accommodate last-minute bookings within 48 hours depending on availability.

Question 2

What's included in the price?

Accepted Answer

All our experiences include professional guides, necessary equipment, safety gear, and insurance. Specific inclusions vary by activity - for example, Segway tours include training and helmets, while Tapas tours include food and drinks at multiple venues.

Question 3

Do you offer experiences in both Malaga and Sevilla?

Accepted Answer

Yes! Most of our experiences are available in both Malaga and Sevilla. Some activities like the Catamaran Sailing are location-specific. Contact us to confirm availability in your preferred city.

Question 4

What languages do your guides speak?

Accepted Answer

Our multilingual team speaks English, Spanish, French, German, Italian, Russian, and Arabic. Let us know your language preference when booking, and we'll arrange the perfect guide for your group.

Question 5

What's your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled experience. For cancellations within 24 hours, a 50% fee applies. No-shows are non-refundable. Weather-related cancellations are fully refundable or can be rescheduled.

Question 6

Can you accommodate dietary restrictions?

Accepted Answer

Absolutely! For our Tapas & Culture Tours, we can accommodate vegetarian, vegan, gluten-free, and other dietary needs. Just inform us when booking so we can coordinate with our partner restaurants.

Question 7

What happens if it rains?

Accepted Answer

Safety first! For outdoor activities, if weather conditions are unsafe, we'll offer you a full refund or the option to reschedule. Some activities like Escape Games can proceed in light rain with provided rain gear.

Question 8

Do you provide team building packages for corporate events?

Accepted Answer

Yes! We specialize in corporate team building and can create custom packages combining multiple activities, transport, catering, and more. We've successfully organized events for groups ranging from 10 to 500+ participants.

Question 9

Are your activities suitable for all ages?

Accepted Answer

Most of our activities are family-friendly and suitable for ages 8+. Segway tours require participants to be at least 10 years old and weigh between 45-117kg. Paintball is recommended for ages 12+. Contact us for age-appropriate recommendations for your group.

Question 10

Do I need prior experience for activities like Segway or E-Bike tours?

Accepted Answer

No prior experience necessary! All our activities include comprehensive training and safety briefings. Our experienced guides will ensure you feel comfortable and confident before starting any adventure.

Question 11

Can we customize the tour route or activities?

Accepted Answer

Absolutely! We love creating bespoke experiences. Whether you want to visit specific landmarks, combine multiple activities, or create a themed event, our team will work with you to design the perfect custom package.

Question 12

What should we wear and bring?

Accepted Answer

Wear comfortable clothes and closed-toe shoes. For outdoor activities, bring sunscreen, water, and sunglasses. We provide all necessary safety equipment. For Tapas tours, come hungry! Specific requirements will be mentioned in your booking confirmation.

Question 13

Is insurance included?

Accepted Answer

Yes, all participants are covered by comprehensive liability insurance during EventosX activities. This is included in the price of all our experiences at no extra cost.

Question 14

Can we bring our own food or drinks?

Accepted Answer

For Tapas tours, food and drinks are included. For other activities, you're welcome to bring water bottles. Alcoholic beverages are not permitted during active experiences for safety reasons. We can arrange catering add-ons for breaks.

Question 15

Do you offer private group bookings?

Accepted Answer

Yes! We specialize in private group experiences. You'll have your own dedicated guide and can set your own pace. Private bookings are available for groups of 6 or more participants.

Question 16

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, AmEx), bank transfers, PayPal, and cash. For corporate bookings, we can issue invoices with payment terms. A deposit may be required for large groups.

Question 17

Are photos included in the experience?

Accepted Answer

Basic photos during the tour are included. We also offer professional photography packages as an add-on, which includes edited high-resolution images delivered within 48 hours. Perfect for team events or special occasions!

Question 18

Can we book for same-day experiences?

Accepted Answer

We'll do our best to accommodate same-day bookings subject to availability. Contact us via WhatsApp at +34 682 435 790 for the quickest response. Peak season may require advance booking.

Question 19

Is transport from our hotel included?

Accepted Answer

Transport is available as an optional add-on. We can arrange comfortable coaches or minivans for your group. Meeting points are centrally located and easily accessible by public transport or taxi.

Question 20

What makes EventosX different from other tour companies?

Accepted Answer

We combine 7+ years of experience with genuine passion for creating unforgettable moments. Our multilingual team, flexible customization, 5,000+ successful events, and consistent 4.9-star ratings speak to our commitment to excellence. We don't just offer tours - we create experiences.

Frequently Asked Questions